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    Productivity & Processes

    Laws and rules about work, time and processes, and when automation truly pays off.

    When the horse is dead, dismount: Why we cling to what has failed
    Productivity & Processes

    When the horse is dead, dismount: Why we cling to what has failed

    The Dead Horse Theory, the sunk cost effect and escalation of commitment explain why teams keep riding dead horses. And how to dismount in time.

    4 min read
    Useful illegality: why organisations need small rule violations
    Productivity & Processes

    Useful illegality: why organisations need small rule violations

    Niklas Luhmann and Stefan Kühl show that without pragmatic deviations from rules, organisations would be paralysed. What this means for processes and digital projects.

    4 min read
    Maluure Principle: Never Automate a Bad Process
    Productivity & Processes

    Maluure Principle: Never Automate a Bad Process

    Automation makes good workflows faster and bad workflows faster at being bad. Our first Maluure principle explains why order matters and how to tell if a process is ready for automation.

    6 min read